FAQs

FAQ's

Can I become a dealer for your kits? TOP
Yes, anybody can if you are a current dealer and you have a Tax I.D. number it is very easy to become one. Go to Wholesale and click the "apply" link and I will get back with you as soon as possible. Please email me with any questions that you might have.

Can I transfer my Pre-Order Deposit to another doll on your site? TOP
Unfortunately I am unable to offer this at this time.

What is your refund policy? TOP

Although we try very hard to inspect and check all of our merchandise and orders it is possible to get by inspection from my studio.

*Refund Policy for Vinyl Doll Reborn Kits:
~After your package has arrived and you have inspected your merchandise and a mistake in your order has occured or the materials are defective from the factory, a refund or replacement if one is available less the original shipping (I will pay for the corrected item to be shipped to you if a replacement is appropriate) will be issued following these criteria :

Within 7 days: I need notification via email from you detailing the defect or mistake and the merchandise must be postmarked for return.
Must not be altered in any way (i.e. painted, rooted, or heated)
You need to return all peices/accessories of the defective/mistaken item with all packaging and it must include the certificate of authenticity.
I can only refund/replace an item that was a defect or mistake in your order. If damage has occured during shipping- the package carrier is responsible and should be notified.

Do you ship internationally? TOP
Yes I do.

What are V.A.T. taxes or charges? TOP
V.A.T. or Value After Taxes are a customs fee charged by some countries and may or may not be charged every time or by every country. These taxes are also assessed by the value of the items being purchased. Each country varies and these fees are not determinable prior to shipping and are the buyers responsibility. These taxes are only for those that are ordering and receiving their orders in a country outside of the United States.

I am ordering as a gift for someone, can I get it sent to them? TOP
I will be more than happy to send out your order to someone and you should enter the address in the comments section of Paypal. However, if you are only wanting part of your order sent to another recipient, you will need to specify what you want to be sent to that person and you also will be invoiced for 2 separate shipping charges.

Can I heat my vinyl doll kit? TOP
Yes you can if you are using Genesis Heat Set Paints. However, it is recommended that you heat them at lower temperatures than the standard 275 deg. F (a recommended lower temperature varies greatly from artist to artist) and because of this lowered temperature, you should heat/cure your peices for a longer period of time and again varies. This can be done with an internal thermometer in an oven that should preferably be separate from your everday cooking oven, convection oven, or by a temperature controled heat gun. Be careful to adjust the racks of your oven so that your peices on the cookie sheet are centered the same distance from the top - bottom elements and sides to avoid accidents or uneven paint curing. Make sure to constantly check on your peices and the temperatures in the oven. It is also recommended to have adequate ventilation for any of these methods if heating your kit.

Can I heat my silicone doll kit? TOP

Yes, you definitely can! I recommend using a conventional oven NOT CONVECTION only - and no heat guns. Your oven should be set at the warm setting or 175 deg. F . The silicone should only be in the oven for up to an hour and needs to be on a cookie sheet. You should heat your peices in a seperate oven than your everyday cooking oven and you shoud also use adequite ventilation. Heating helps eliminate moisture after cleaning the silicone with soap and water as well as helping to cure your paints and sealants. An alternative to heating them in the oven is allowing the peices to dry overnight before painting.